Shipping & Returns
We want receiving The Little One Daily to be as simple as using it. Below you'll find everything you need to know about delivery, pre-orders, returns and refunds.
UK Delivery
Orders are usually processed within 1–2 working days.
Once dispatched, estimated delivery times are:
Standard UK Delivery: approximately 2–4 working days
Express Delivery: approximately 1–2 working days, where available
Shipping costs will be shown at checkout before you complete your purchase.
Free UK delivery is available on orders over £50.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, particularly during busy periods and public holidays.
Order Tracking
Once your order has been dispatched, we'll send you a confirmation email with tracking information where available.
If your parcel appears to be delayed or hasn't arrived within the expected delivery window, please contact us at contact@thelittleone.health and we'll be happy to investigate.
Pre-Orders
Some The Little One products may be available to purchase before their official launch.
If you place a pre-order, the estimated dispatch date will be clearly displayed on the product page or communicated to you by email.
If your order contains both a pre-order product and an item that is already available, the whole order may be dispatched together once the pre-order item is ready unless otherwise stated.
We'll always do our best to keep you informed if there are any significant changes to the expected dispatch date.
Changing or Cancelling an Order
If you need to change your delivery details or cancel an order, please contact us as soon as possible at contact@thelittleone.health.
We process orders quickly, so we cannot guarantee that changes can be made once your order has entered the fulfilment process.
If the order has already been dispatched, our normal returns process will apply.
Returns
We hope you'll love The Little One Daily. However, we understand that sometimes you may change your mind.
For online purchases, UK consumers generally have a 14-day cancellation period from the day they receive their goods. Legislation.gov.uk
To request a return, please contact us at contact@thelittleone.health within 14 days of receiving your order.
Products should be returned:
- Unused
- Unopened
- In their original packaging
- With all seals intact
- In a condition suitable for resale
For health and safety reasons, we cannot normally accept returns of opened or unsealed food supplements, unless the product is faulty, damaged or not as described.
Your statutory rights are not affected.
How to Make a Return
Email contact@thelittleone.health with:
- Your name
- Your order number
- The item you wish to return
- The reason for your return
We'll provide you with the appropriate return instructions.
Unless the product is faulty, damaged or incorrect, customers are responsible for the cost of returning unwanted items.
We recommend using a tracked postal service, as we cannot take responsibility for returned parcels that do not reach us.
Refunds
Once your return has been received and checked, we'll let you know that it has been processed.
Approved refunds will be returned to your original payment method.
Under UK cancellation rules, refunds must generally be made within 14 days of the goods being returned or evidence being provided that they have been sent back. Legislation.gov.uk
Your bank or payment provider may then take additional time to show the refund in your account.
Damaged, Faulty or Incorrect Orders
If something isn't right with your order, we want to fix it.
If your product arrives:
- Damaged
- Faulty
- Incorrect
- Or significantly different from what you ordered
please contact us at contact@thelittleone.health as soon as possible, ideally including your order number and photographs of the product and packaging.
Where appropriate, we'll arrange a replacement or refund.
UK consumer law requires goods to be as described, of satisfactory quality and fit for purpose, and your statutory rights cannot be excluded by our returns policy. GOV.UK
Incorrect Delivery Address
Please check your delivery address carefully before placing your order.
If you notice an error, contact us as soon as possible and we'll try to update it before dispatch.
Unfortunately, once an order has been shipped, we may not be able to redirect it. Additional delivery costs may apply if an order needs to be resent because an incorrect address was provided.
Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot find it, please first check:
- Around your property
- With other members of your household
- With neighbours
- Any safe place identified by the courier
If it still cannot be located, contact contact@thelittleone.health and we'll help investigate with the delivery provider.
International Delivery
Option if you're UK-only at launch:
At the moment, The Little One Daily is available for delivery within the UK only. We're working on bringing The Little One to more families internationally soon.
That is what I'd use initially rather than overcomplicating fulfilment at launch.
Still have a question?
We're always happy to help.
Email: contact@thelittleone.health
The Little One
Simple daily nutrition for little ones with big futures.